We want this fixed as much as you do, Limehouse and Stuart.
I've checked our records, and this issue is still under investigation. Our engineers are working diligently to resolve this as soon as they can. This is treated with the highest priority. Rest assured, we'll update you once a fix is rolled out.
Limehouse, you might want to use our callback feature instead. This way, you can reach out to our customer care support. Here's how:
- Click Help inside QuickBooks Online.
- Select Contact Us.
- Enter "Unable to connect Handelsbanken bank" in the description field, then click Let's talk.
- Select Get a callback.
In the meantime, you can import the bank transactions manually through Excel CSV files.
We're just right here if you have other concerns. Feel free to swing by.
