I have been in contact with QB for over 2 months and wasted a huge amount of valuable time as I work for a small business.  We cannot get anywhere.  they blamed the bank at first, now they just keep saying that they don't know when it will be fixed.  The customer service is appalling.  They farm out their back office IT to a company called Data Financial Services and noone can contact them apparently, so they just keep fobbing me off.  I begrudge paying for something that cannot support existing customers.  All QB are interested is getting new customers on their books.  I've tried to register a complaint and that is impossible.  I did have a case reference open and now they have closed it as they say the matter is resolved, but ity only related to one of the many error numbers I have reported.  Useless company not interested in providing a robust service.