Positive news if it is fixed, but agree this has taken far too long to resolve. 

Our connection had been absolutely fine from starting in April until 4th December, not been able to connect since then.  Uploading CSV is a pain and defeats the object of using such a package.      I am worried that other users mentioned this has happened before, I will be keeping an eye open, should it re-occur then I will be looking elsewhere.

I also would question why QB cannot identify customers who bank with HB and contact them in a pro-active way regarding the issue rather than wait for everyone to begin calling / messaging?  Failing that send out a notification to all users / subscribers to warn of issues.  It would save you having to field lots of calls and messages repeating yourselves.

FYI I have logged this with your team and should be on your list of affected users.