Good day, John2020.

We have no specific number of Handelsbanken users. I recommend contacting our Customer Support Team since you're one of those affected by this issue. That way, our developers can gather more data that can resolve this as soon as possible. You can follow the steps shared by MaryLurleenM. 

In addition, our engineers are working together with the Handelsbanken to have this fixed. We'll also update this thread whenever there's a progress about the investigation.

I'll be right here if you need more help. I'm looking forward to assisting you again.