What a complete and utter waste of a response. There is no justification for the level of increase. I have a 25% increase in costs for a product that is increasingly difficult to use. The change in User Interface is rubbish, where was the consultation?. The new style reports are incomprehensible. The Payroll service is non existent y. The functionality is so full of bugs it appears to test by releasing a change and wait for the complaints from your users

You have become complacent and are more concerned about covering  your increasing wage and bonus costs that you are about providing a decent service.

The push to move to a new accounting system is becoming more powerful particularly since I now have several partners that were with QuickBooks for many years that have moved to Xero and the migration is near perfect.