I appreciate you taking the time to perform the troubleshooting steps provided by my colleague, VoV. I'll guide you to the right support to update your billing information in your QuickBooks Self-Employed account.
Since you've already tried the solutions recommended by my colleague and are still encountering the same error when resubscribing, I suggest contacting our Customer Care team. They can review your account details using their tools, provide tailored assistance to resolve this issue, and perform further research if necessary.
Follow the steps below:
- Go to the Help icon and click Contact Us.
- Provide a brief description of your concern and select Continue.
- Choose between Chat with us and Get a Callback.
Moreover, categorize your transactions in QBSE to ensure the system will put them on the correct line of your Schedule C.
If you encounter any other errors or need further assistance with updating billing information, please don't hesitate to return to this thread. I'm here to help whenever you need it. Take care.
