Thank you for re-engaging in the thread and providing additional details about your timeout concern, tim. 

QuickBooks Desktop (QBDT) and QuickBooks Online (QBO) both use cache to remember certain elements and data during your session, such as recently viewed pages. 

If you are frequently getting signed out while using Chrome, the issue could be due to its default settings. Some search engines automatically clear cache or cookies after each session or after a certain period. You should check your browser settings to see if this is the case.

As for clearing the cache, we provide this option as a troubleshooting measure since this process refreshes the temporary data stored in your browser, potentially resolving unexpected behavior or errors while using QBO that may have occurred due to outdated or corrupted cache files.

In the meantime, I suggest using Incognito mode to prevent experiencing persistent sign-out problems. Alternatively, you can also utilize other supported browsers.

I'm hoping you're able to log in to QBO seamlessly, timlevers. Please don't hesitate to get in touch if you have additional queries about accessing QBO. I'm here to support you every step of the way.