There are possible reasons why you're getting a higher subscription rate than usual,
Here are a few reasons why you have an increase in your subscription rate.
- You are currently using Payroll on your clients.
- Sales tax is added to the base subscription price.
- You had promotional discounts that have expired, so you are now being billed the standard wholesale billing price for your subscription.
- You are are being charged for using additional features that are not included in your current subscription plan. For more guidance, please contact your assigned account manager.
- You recently upgraded from Simple Start to Essentials, or from Essentials to Plus.
We can review your subscription to verify if there was a change of plan or you added services to your account. Here's how:
- Click the Gear icon and select Account and settings.
- From the Billing and Subscription, look for QuickBooks Online.
- You can also check other services that might be active. It'll show as green instead of being greyed out.
I've added this article that has the detailed information about the subscription: Manage billing, payment, and subscription info in QuickBooks Online.
Don't hesitate to tag me if you have additional concerns. Thank you!
