Hi there again, m-toye-books,

I appreciate you getting back to the Community and providing additional information.

If I may ask, have you updated any information about that employee? If yes, then you'll have to send the payslip again to your employee.

Make sure that the employee will enter the following information provided by TaliaI.

However, if you've not updated any information, to further isolate the issue, you can download the payslip via PDF file and check the employee information if it matches the password entered by the employee.

I'd appreciate if you can update me on how it goes. I'm always here to help to ensure that your employee will be able to access his/her payslip.