Hello Frusturated,

Thanks for reaching out to us here.  To ensure you're back to business as soon as possible, I encourage you to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They will have the ability to review your situation in more depth, and provide the best course of action.

If you have any other questions or concerns, feel free to reach out.  We would be happy to help!