Hello Faye Raycraft,

It's nice to see you in Community.  Welcome!  Having access to your books is vital, in keeping up with your daily bookkeeping tasks.  I encourage you to contact our QuickBooks Desktop Customer Care team at 1-833-317-2226, Mon-Fri: 9am-8pm ET.  They will be happy to work with you personally, and ensure you're back to business as soon as possible!

If you have any other questions, feel free to reach back out.  We would be happy to help!