Thanks for elaborating. At this point, I recommend getting in touch with our phone support team so they can share your screen and help get to the bottom of this in a timely manner. You can get in touch using the details below:

• Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

You're more than welcome to keep