Hi PadgettPamela.
Being able to syncing a bank account to your QuickBooks Online is a great way to help save time and effort as well as making sure no transaction is left behind. I can help go over what's going on with the the two factor authentication and QuickBooks Online.
Recently a number of banks added two factor authentication to their log in which has caused issues with connecting to QuickBooks. This is why customers are getting errors when trying to connect or download bank transactions to your account. At this time our technicians are working together with different banks to get this fixed so you can connect again without issue. Currently there is no ETA for when this will be fixed but you can contact our support team and be added to the ticket for the bank you use to get updates on what's happening. You can reach our support team using one of the following methods:
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
In the meantime you can ask your clients to send you the bank feeds manually for you to upload which can be done by following this article. If you do decide to use this method you should also make sure that no duplicates are made. If you see any duplicate entries you can exclude them using the following steps:
- Go to the Banking menu or Transactions menu, then select the Banking tab.
- Select the For Review tab.
- Select the checkbox of the transactions to exclude.
- Select Exclude.
If you have any questions let us know and we'd be happy to help.
