Hello @EmilyCa , thanks for reaching out to the community, we're here to help.
Keeping current with the latest versions is a good way to benefit from the latest features the program has to offer business owners. I see how not being able to access the attachments you added previously though could cause issues. I've got an idea of what might be going on and am here to help.
Attachments added in QuickBooks Desktop are always added into the same folder as the company file. This creates a link between them that allows the program to read and display the documents for you. If during the upgrade you moved your company file, but didn't move the attachments folder, that could be what's broken the connection. Don't worry, we can fix this. The first thing to do is go into your system and move the attachments folder to the same folder as your company file. If you're not sure how to do that, I suggest touching base with a IT expert.
Once you've done that, let's re-establish the link. Follow these steps.
Select the Company menu from the top menu bar.
Hover over Documents and choose Repair Attached Document Links.
Click Open Company File Folder.
Make Sure that both the company file and the Attach folder appear in the window that opens, then you can close it.
Click Repair Links.
This should re-establish the connection, so following these steps, try looking at an attachment again to see if you're able to view it.
You can also try the repair links steps above even if you didn't move the company file, just to be sure that the program is properly reading the attachment information.
After That, if you're still having trouble, I suggest getting in touch with QuickBooks Desktop support directly. A representative will be able to collect more details and take a closer look at what's going on with you, to work this out. The attached link will provide support hours, options, and other vital information: Intuit QuickBooks Desktop software support policies
Let's know if this works or if you need further clarifications. Have an amazing day!
