Hi Todwoned,

Thanks for bringing this to my attention and taking a moment to describe what's happening when trying to set up or enter your password. The password protection feature is an important part of protecting your QuickBooks Desktop data, but I also don't want for you to be stuck in a loop where you cannot even access your books. I can help direct you on this.

For this kind of issue, I recommend connecting with our QuickBooks Desktop team outside of this community forum. This'll give us the opportunity to see the problem in action, clarify a few things with you, troubleshoot, and determine the next steps to resolve this. Check out our Intuit QuickBooks Desktop software support policies page to see the contact options, hours, and other details about getting in touch.

We've got your back!