I wish I could make your support experience better, @Lk36. 

I haven't experienced your scenario myself, but you deserved to be heard. We take your complaints very seriously as they help us find better solutions and implement corrective action. No worries, I'll take note of your feedback and relay it to the concerned team so we can enhance your overall QuickBooks experience.

If you have more queries that are yet to be answered, feel free to post them here in the Community forum. We'll do our best to provide you with the necessary information you need. 

For the time being, you may want to check out this article to get familiar with some of the main features of QuickBooks Online (QBO) Global: Get started with QuickBooks Online.

We're looking forward to hearing back from you. The Community team always has your back. Have a good one.