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FritzF
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Hi there, Travis94ZX.

 

Thanks for joining this conversation. Allow me to chime in and share details about adding a discount on invoices in QuickBooks Online (QBO).

 

The Add Subtotal option is located below the Product/Service column. Also, if you turned on the Discount feature in the Account and Settings, you should have a Discount percent/value section below the invoice's Subtotal.

 

Below is the sample screenshot from my test account.

 

If you don't see these option, let's sign in to your QBO using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses.

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

To know more about managing and adding discounts on an invoice in QBO, consider checking out this article: Add a discount to an invoice or sales receipt in QuickBooks Online.

 

I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

 

Please let me know in the comment section below if you have more questions about invoices or anything else. I'm more than willing to assist. Keep safe.