I appreciate you getting back in the thread, @Rekha101.

I'd like to help you with your drop-down arrow issue.

We can isolate this issue using a private browser. This way, we can check if this unusual behavior is caused by stored data in your browser.

Depending on your browser, you may use these shortcut keys:

• Google Chrome: Press CTRL  + Shift + N
• Mozilla Firefox: Press CTRL  + Shift + P
• Internet Explorer: Press CTRL  + Shift + P
• Safari: Press Command + Shift + N

Sign in to your account again using the private browser and check if you're able to enter your transactions. If it works, you can go back to your regular browser and clear the cache.

You can also try logging in through another computer to check if you're getting the same issue.

For other helpful articles, you can refer to this link: Help Articles for QuickBooks Online.

Keep me posted on how it goes. I'll be around if you need further help with your transactions.