@WineGuy wrote:
I deal with this all the time as a small distributor selling to other small independent businesses. I don't think there's a one size fits all approach here. Some customers respond to email, some to fax some to snail mail and some need a phone call or personal visit. The least fun side of small business!
@WineGuy you bring up a really good point. Clients do have preferred forms of communication. How do you keep track of who responds faster to what? Do you make notes and, if so, where do you keep them for future reference?
