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HAM9
Level 3

Statement not producing for all applicable Customers & Totals differ between Statements and A/R Report

Generating Statements for customers does not produce correct results.


If "open" is selected and statement date selected for period that matches with end date, (e.g. if statement date is set as 30/6/2022 and start and end date is 01/06/2022 and 30/6/2022), QBO does not generate statement for all customers with open A/R and also Statements total does not match with A/R report totals.


This problem was not there before.

 

This has been going on for 6+ months.

 

Second scenario is and I have tested in a UK Test database is that if Statement is generated for an end month, and there have been subsequent payments for past A/R, the Statements total does not match with end date total. It gives current A/R total.


A/R and Statements to Customers is critical part of Credit Control and QBO must not goof up here. The area QBO goofs up is in Statement Ageing but not in Statement Total, or missed Customers when generating mass Statements. 

 

These bugs needs to be fixed.

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