I agree. The price increase is not justified considering the poor performance of the software and level of support.

Support is incredibly bad. Even for very simple tasks or errors customers are forced to jump through hoops for hours on end. The insistence to screenshare to understand very basic problems is ridiculous. I get it, first line support must verify errors before they can escalate issues, but support staffs understanding of simple concepts seems above them, often leaving the customer hanging on chat in the hope we give up. Support just stop responding, we have to close chat and go through the entire process again, sometimes 3 times before finding someone that actual wants to do their job. It's disgraceful.