Thanks for keeping us posted, droybal.
It looks like all possible troubleshooting steps have already been shared with you in this thread. In this case, we need to take a closer look at this to determine why it's still pulling up the same information even if the recall information settings have been turned off.
To do that, please contact our chat and phone support teams. They'll be able to investigate this further and check what's causing the issue. Here's how:
- Go to the Help menu and select QuickBooks Desktop Help.
- Click Contact Us.
- Enter a short description of the situation, then click Continue.
- Click Get a callback.
You can also reach out to them via chat using this link: Contact Us.
As always, don't hesitate to reach out to us again if you need anything else. We're always here to help.
