To My knowledge if this has been an issue it would have been nice for the 13 or 15 people I have spoken with in the last three days to know that there was an issue with copying QBO advanced company to another company.

The instructions published by Intuit do not tell you to clear the cookies, log in to an Incognito browser, and in order to copy the company files you have to have one company in automatic backup and one in backup not enabled. The instructions published do not match the instructions in the application.

These are the case numbers I have dealt with since the 22nd:

[removed] 2/22 at 8:26 am

[removed] 2/22 at 8:36 am

[removed] 2/22 at 9:52 am

[removed] 2/23 at 2:50 pm

[removed] 2/24 at 4:30 pm

[removed] 2/25 at 2:30 or 3 pm

For approximately 5 hours in the last three days and I have spoken to at least 13 to 15 people, from first line tech support people who ask me the same questions over and over again, each time I'm asking to escalate the call to Advanced Online support but they insist on going through their protocol to confirm.

I have been able to get to Advanced Online support and they are reading the Intuit instructions on how to do this copy of data, and asking me to go through the same steps over and over.  When you look at the landing page for the copy feature you will see 7 or 8 attempts to copy with an error message, the last attempt copy times from 8:51 am to 8:09 pm on the 24th.  

This was a Chronobooks software purchased by Intuit, however, clearly the process of doing the copy feature has not been properly debugged, and the advanced online tech support people have not been properly trained.  And the fee for having Advanced is $150.00 a month, just so you can backup and restore your data.

If anyone has had this problem and can help troubleshoot the issue I am ready, otherwise, I may lose my job as an accountant with this company.