Has anyone followed the instructions on the Intuit website for Step 2 - Copy a Quickbooks Online Advanced company and copied it to a new Online Advanced company.

I have now spent over 8 hours in a two week period and talked with dozens of representatives, none of whom could help me and now I have been on hold for 1 hour and 26 minutes with Advanced Online support and still cannot find anyone who can troubleshoot why the New Copy link is grayed out and will not allow for the transfer of the company data.  Any help would be appreciated.