Thanks for keeping us updated on how the troubleshooting went through, MichelleMM1.
I read all the responses in this thread and it looks like all of the possible troubleshooting steps have already been shared. In this case, I recommend contacting our QuickBooks Support Team. They can securely look into your account to find the root cause of this.
Here's how:
- Go to the Help menu, then select QuickBooks Desktop Help.
- Select Contact Us.
- Provide a brief description of your issue.
- Select Let's talk and choose a way to connect.
You can also go to this link to get in touch with our supports outside of QuickBooks: https://quickbooks.intuit.com/learn-support/en-us/contact.
Additionally, I suggest visiting this article for additional reference when preparing your year-end tasks: QuickBooks Desktop Year-End Prep and Resources.
You can always find me here if you have any other concerns or follow-up questions.
