I’m happy to see you in the Intuit Community, mrand90706.

Thanks for letting us know that you already contacted our phone support and UPS about the error. I have a few steps you can try to get the feature working smoothly.

This problem can happen when the Shipping Manager account is damaged. To help you get back on track, you’ll have to delete the account and create a new one.

Here’s how:

1. Go to File at the top menu bar, then select Shipping.
2. Choose Shipping Options, and select Settings.
3. Click on Delete Account.

Next, set up the new account. Let me guide you how.

1. In your QuickBooks company file, go to File at the top.
2. Select Shipping, then choose Ship UPS Package.
3. Enter your account information.
4. Make sure to read the End User License Agreement, and choose I Agree to terms and conditions.
5. Click Next.
6. Configure your printer settings, then select Next and Finish.

Once done, you can now process a shipment. I’m also adding this article with detailed information on how the Shipping Manager can help process shipments and labels: Intuit QuickBooks Shipping Manager. This resource should get you on the right path.

Keep me posted on how these troubleshooting steps work for you. I’m here to make sure this issue is taken care of. Have a good one.