Thank you for reaching out, Katy.
 

I’m more than happy to assist you with resolving the issue you’re experiencing while setting up Bill Pay.
 

To successfully set up and manage the Bill Pay feature, let’s first ensure that you’re logged into the account as the Primary Admin or Principal Owner, as this role holds the necessary permissions to complete the account setup. If someone else manages these permissions, I kindly recommend reaching out to them for support.
 

If you’ve confirmed that you’re the Primary Admin but are still encountering the issue, here are a few steps you can perform:
 

• Log out of the account and then log back in to refresh your session. Temporary glitches or hiccups can sometimes affect dropdown menus and other functionalities.
• Access Bill Pay using a different browser, such as Chrome, Firefox, Safari, or Edge. Alternatively, open your current browser in Incognito Mode, which can help bypass cached data or interfering browser extensions.

If the issue persists and the dropdown menu for “Select Account Type” continues not to work, I recommend getting in touch with our Live Support Team. They’ll be able to investigate this issue further and determine the root cause to ensure a resolution.

Please don’t hesitate to reach out again in the comments if you have additional questions, as we’re here to help.