Thanks for joining the Community and getting involved with this thread, Joeylou.
If you haven't yet, I'd initially recommend performing the steps covered in KiazzymaeC's post to confirm your Turn off pop-up messages for products and services setting is turned on.
In the event it was already turned off, or it continues happening once turned off, you can try troubleshooting with your Verify and Rebuild utilities.
Here's how:
- Go to Window, then Close All.
- In your top menu bar, click File, then Utilities.
- Select Verify Data.
- Once your data finishes verifying, you'll see one of three messages. You can continue with rebuilding data.
- Go to File, Utilities, then Rebuild Data.
- Proceed with the displayed Rebuild steps.
- Use your Verify Data utility again to check for any additional damage.
You can also try troubleshooting with the QuickBooks Tool Hub.
If you've tried all of the above-mentioned troubleshooting processes, but are still encountering a blank screen that can't be closed or moved, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
Please feel welcome to send a reply if there's any additional questions. Have a great Tuesday!
