I totally get your frustration, @JohnnykT, and I value the time and effort you've put in to sort this out.
I know you've already reached out to our support team before, but I strongly recommend contacting them again for a more thorough investigation of the issue you're facing. They have the right tools to securely access your account, see things from your perspective, and help guide you in resolving in regards with your recurring transaction.
To contact our support team, here's how:
- Log in to your QuickBooks Online account.
- Click (?) Help in the upper right corner of your screen.
- Select the Search tab and enter your questions or hit Contact Us to get connected with one of our experts.
Please be aware with the availability of our support hours. We are open with this following time:
- Monday to Friday 6 AM to 6 PM PT.
- Saturday, 6 AM to 3 PM PT.
We're always looking to improve, and your feedback is invaluable in helping us enhance our service. If you have further issues or need assistance with your recurring transactions, please don't hesitate to reach out. We're here to help you have the best experience possible with our platform.
