I recognize the difficulties you've experienced, @Elissiah. Let me make it up to you by providing additional troubleshooting steps so you can access your Help menu seamlessly.

Aside from following the steps shared by my peer @RazzieE above to resolve unexpected behaviors within the program, you can also open a sample file. This will help you determine if the behavior is identical to your original company file in QuickBooks Desktop (QBDT). Here's how:

1. Open the Windows Start menu.
2. Press and hold the Ctrl key and double-click your QuickBooks program icon.
3. Hold the Ctrl key until the No Company Open window shows.
4. From the No Company Open window, select Open a sample file.
5. Choose any sample file from the list.
   
   

Once you're in the sample company file, click the Help menu to verify whether it is functioning properly. If it works, close the sample company, then open your company file and check it there.

If the issue persists with your company file while it functions properly in the sample company, you can run the QuickBooks Tool Hub again. Make sure to select Program Problems in Step 2 of this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

However, if you encounter the same results while using the sample company, I recommend contacting our technical support team. One of our experts has the necessary tools to securely check your account and conduct a screen-sharing session to investigate this behavior further.

Additionally, you can explore these articles to gain further insights into the various reports available in QBDT and how to personalize them:

• Understand reports
• Customize reports in QuickBooks Desktop

Please don’t hesitate to comment if you have any other questions or concerns besides accessing the Help menu in QBDT. I’m just around to assist you further.