This is not the impression we want you to have, LyndenSD.
I know the inconvenience this has caused you, and I want to ensure that this gets resolved. Since this is a public forum and we do not have visibility to pull up account information, I suggest reaching out to our Customer Support again. They have the necessary tools to access your account securely and provide an update. You can use your previous ticket or case ID, so you do not have to start from scratch.
To contact them, here's how:
- On your QuickBooks account, go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Choose Contact Us.
- Enter the issue or topic in the field box.
- Follow the onscreen instructions.
For more information on reaching out to them, you can visit this link: Contact QuickBooks Desktop support. Ensure to review their support hours to know when agents are available.
For additional assistance, we recommend checking out our video tutorials for QuickBooks Desktop. These videos cover important features of the program and may be helpful for you in the future.
If you need further assistance, LyndenSD, please don't hesitate to reach out again.
