We appreciate what you've done to resolve this, Drumelie. I acknowledge how you feel about this experience and I fully understand your concern.

Please allow me to provide information so I can help you move forward and get things back in order.

We shared your experience with the Next Level Help team, and someone from them will review your recent cases with our support team. Please expect a call from them within two business days.

In the meantime, let me know in the comments if anything else comes up. If you need help with any other QuickBooks-related concerns I encourage you to post in the Community. We'll be right here to assist you.