We appreciate you bringing this one to our attention, Drumelie.
We commend you for contacting our support agent and performing the basic troubleshooting steps to verify that it is not about any browser's performance. I've checked our records and there's no reported case where the Create client request button disappears from the Work and My Accountant tab. In this case, we recommend contacting our QuickBooks Accountant Support Team. This way, they can check your account securely to see the root cause of this matter and initiate an investigation. Here's how:
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
- Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
- From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.
Furthermore, you can check out these articles to help you keeping track and managing your clients:
Don't hesitate to reach us in the Community if you have further concerns about creating a client request or any QuickBooks-related. We'll be here to assist you every step of the way. Take care always.
