Hey there, @Sharon8975.
This isn't the kind of impression we'd want you to experience in QuickBooks Desktop. Let's go through some troubleshooting steps to help you open your files.
First, could you provide more details about the error you're encountering? This will help us identify the issue and offer the appropriate solution.
Here are some possible reasons for the error when opening your attached documents:
- QuickBooks wasn't installed or a damaged installation of the program.
- Pending Windows updates.
- The file format isn't supported.
To address the error message, ensure that install QuickBooks Desktop is installed on your computer. If you already do, try performing a clean install to refresh the system.
Next, let's check if your Windows is up-to-date to prevent this type of error. Here's how:
- Click the Windows icon, and then select Settings.
- Choose Update & Security.
- On the pop-up window, you'll know if your operating system is updated. If not, then you can just click the Check for updates option. Then, follow the on-screen prompts to proceed.
While the Scan Manager feature is unavailable, you can continue attaching documents using the mobile app. We understand this requires extra steps, but it’s the best alternative for now.
Please note that QuickBooks Desktop supports PDFs and images with JPEG, JPG, GIF, or PNG format. If you have HEIC format images, you can convert them to a compatible format.
Feel free to comment below if you have any follow-up questions about opening your attached documents in QuickBooks. I'm here to help.
