So, I've found an easy route with the scanning.  I don't have the time or the will to go back and look at all of these posts so I don't know if it's been mentioned or if it would help any of you...I just open my scanner app on my computer and scan my documents to my scanner file and drag and drop to attach to QB. I vaguely remember how scan manager worked but this method isn't cumbersome at all.  I just know that we tried QB online and THAT was a total fail.  Not a fan!  Hopefully I'll be retired by the time they make things more difficult in an effort to get everyone to go the online route...or they have a LOT of work to do!