LOL Not lying for them. Not in love with them at all. Their support sucks. I did a video on here to show the work flow and actually I can do it even faster now. One button is missing in QB's.  If you just click on your scanner, scan the same and then drag and drop into attachment window it does not take any longer time. Maybe a milli seconded. If you can't figure it out then you do not know what you are doing and need someone to show you.

All the best!