I can see that you did everything you could to fix the issue, @passworddude, and I appreciate you for that. Let me share additional troubleshooting steps to help you fix the error and access the QBW file in QuickBooks Accountant.
There are possible reasons why the error occurs. It could be one of the following info listed below:
- More workstations are open than the number of licenses you have purchased.
- A log file is stuck and your workstations need to be rebooted.
- A file used to verify licenses is damaged.
- The QuickBooks Desktop Point of Sale installation is damaged.
- A firewall or third-party internet security is blocking your client workstation from the server.
To rectify this, we can perform some solutions. I see you're done syncing license data online, but I want to ensure you've tried all the necessary steps. First, verify the number of licensed users and sync license data online. Here's how:
- Go to the Help menu, then Manage My License.
- Select Sync license data online, then tap OK.
- Follow step 1 then select Buy Additional User License.
- Verify the number of Licensed Users.
If the number of licensed users is correct, you're on the right track to close the workstations. If closing the program doesn't free up the licenses, reboot all workstations. If rebooting all workstations doesn't fix the issue, proceed to Solution 3. Clear the contents of the Entitlement Data folder outlined in this article: You have exceeded the maximum number of users who can access the company at one time. You can continue to steps 4, 5, and 6 if the error remains.
I've also added some of our articles to help you check your multi-user setup as well as configuring your firewall:
Keep me posted about the result. If you have other concerns accessing the QBW file in QuickBooks Accountant, leave a reply below and I'll provide the necessary help.
