HI Team,

Need help in fixing the following error while opening the QBW file in QB Accountant 23.0 (desktop):

"You have exceeded the maximum number of users who can access the company at one time"

We have license for 2 users and at one time, only one user can login and work on the company file.

If user1 logs, then user2 gets the error message;

If user2 logs, then user1 gets the error message;

I tried the following but no luck:

-switching to the multi;

-rebuidling;

-repairing;

-syncing data online;

-restarting the workstations;

-restarting the QB services;

So please help.

Thank you.