Hi there, sean.
May I know how did you add the packing lists in QuickBooks Online? This way, we can verify why this occurs. A screenshot would be a great help too.
Let's check if you've added and used the correct template. It might be causing the packing list to display an invoice with a picture when printed.
To avoid printing a packing list with invoice details, I recommend reviewing the transactions you'd like to print. Then, make you have the correct template used.
Here's how:
- Go to Sales and then select Customers.
- Choose the customer's name.
- Locate the packing list you'd like to print, and click Edit.
- Click Customize.
- Select the template you've created for the packing list.
I understand the importance of customizing the packing lists and directly using them when printing. I'd recommend sending a feature request directly to our Product Development team. This helps us improve your experience and the features of the program.
Here's how:
- Go to the Gear menu and then select Feedback.
- Type in your feature request in the description box.
- Once done, click on Next.
Additionally, I've included this article that'll give you a snapshot of your business. This way, you can ensure your record is accurate: Run Reports in QuickBooks Online
You can count on me if you need help managing your reports or transactions in QuickBooks. Take care and have a good one.
