Hello everyone,

Joining this thread to share some information about the QuickBooks Online Desktop app.

To have access to the app, you need to be a QuickBooks Online Advanced subscriber or an accountant with a QuickBooks Online Accountant. It’ll be promoted in the following places:

• Migrating customer- when a customer is migrating their data from QuickBooks Desktop to QuickBooks Online Advanced
• Accountants- go to Your Books in the product display
• New and existing QuickBooks Online Advanced clients- from Gear icon under My Company

If the same things happen, I'd suggest contacting our support team for assistance. Our representatives can find more solutions and help ensure you're able to download and access it successfully.

I’m adding this guide for complete instructions about the process: Download and use the QuickBooks Online desktop app. It includes instructions about accessing multiple accounts from numerous tabs and switching between the map and the dashboard view.

Should you have any follow-up questions or concerns about the app, please don't hesitate to add comments. I’ll make sure everything is covered. Take care!