I just set up an HOA company on QuickBooks for Desktop and ran into this issue. I resolved this issue by defining a Custom Field on Additional Info tab in Edit Customer screen and named it "Customer Name". I then used this field under template customization between "Bill To" heading and the data below it. It worked perfectly. It wasn't too hard to populate the customer name in this new field either. I used the "Add/Edit Multiple List Entries" screen and copied the customer name using a worksheet. I hope this helps.