I have come to realize that Intuit is a very obstinate company. They will never go back to scan manager in all their new releases of QuickBooks desktop.

Now QuickBooks support has fallen off the cliff. Their agents will hang up the phone if they cannot solve your issues. It has happened to me multiple times. Moreover, 90% of their call center agents have very little or no knowledge of this product. I had an agent tell me they try to find their answers on Google. Very pathetic!