Discontinuing Scan Manager has been a nightmare for me and obviously many QB users.  Do you not hear us or are you just ignoring us because the cost savings of not providing us with scanning on our PC is too great?  Since you took away our ability to scan a document and you no longer have a scanning company to provide the services we pay for, then all of your customers should be receiving a credit for the past two years.  I think most of us just want the ability to scan.  I think we are owed an explanation from the CEO.