Hi, flybob!

I appreciate you for getting back to us. At this time, I'd suggest reaching out to our phone support team so we can look into this issue further.

You can contact them through the Help menu. Then, select QuickBooks Desktop Help.

If you need more resources in navigating your QuickBooks file, you can browse this page: QuickBooks Help Articles.

Don't hesitate to mention my name whenever you need help.