Anne - I just received this and my reply is that I never was able to convert the data. Non one at Intuit ever provided the correct information and admitted that the conversion did not work as they instructed.

Ended up buying a third party software, downloaded the data, uploaded to a desktop version and had to create a new Online account.  I hate it that I ended up charging the non-profit around $600 in my time and another $199 for the software to download the QBO files.