I know this hasn't been easy process for you, jbailey22.
I understand the need to connect with our live support agents and get this issue resolved right away.
Since the issue persists after following the troubleshooting steps above, I recommend contacting our Support Team. This way, an agent can review your account in a secure environment and investigate this further.
Here's how to reach them:
- Click the Help menu in the upper-right hand corner.
- Type in "Talk to a human", then press Enter.
- Look for I still need a human and click on it.
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- Select between Send a message, Schedule an appointment, or Get a callback.
You can check out this article for our most updated contact information and scheduled hours: Support hours and types.
Furthermore, here I have a guide that you can visit about some help articles that includes information on how QBO works: Get started with QuickBooks Online.
Know that I'm just a few clicks away if there's anything else you need assistance with QuickBooks. I'll ensure you're all set. Have a good one!
