Agreed!  QB is a nice product but deleting Scan Manager without warning was a huge disappointment.  The lack of response from Intuit is just as frustrating.  So we as a company have made a decision to leave the QB Enterprise platform.  Where we are going will cost more but will also provide more controls and functionality.  Best of luck to those of you who stay.  Hopefully Intuit will make some management changes that improve the product AND customer service.