Hi, HappyBooks.  

Since you already followed the troubleshooting steps above, yet the create a copy and memorize are still disabled. I suggest contacting our QuickBooks Support Team to have this checked and investigated. They are also equipped with tools to find a permanent fix.

Here's how: 

1. From the Help menu, select QuickBooks Desktop Help.
2. In the Have a Question window, scroll down to click the Contact us link.
3. This will display the Contact Us screen.
4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
5. Click the Search button to display the Start a Message button.

To ensure that you'll be assisted on time, please see our support hours. 

Please don't hesitate to add a comment below if you have any other questions in QuickBooks. I'll be right here to help you. Stay safe!