Thanks for joining in this conversation, @SLW59.
Since the solutions shared above aren't working for you, I'd recommend contacting our Customer Care team to help you check what's causing this to happen.
Here's how:
- Go to the Help menu from your QuickBooks company, then select QuickBooks Desktop Help.
- Select Contact Us.
- Enter your issue and select Let's talk, then choose a way to connect.
Get back to me if you have any other concerns. I'll be here to guide you some more.
