Hello, Sarvagya.  

I've checked our records to see if there's an open investigation similar to yours and, I've found none.   

I recommend you to get in touch with our Customer Support Team. This way, a representative can review your account information in a secure space and extra tools to help you further with this. 
 
Here's how:

1. Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a human.  
4. Enter your concern.  
5. You can either select Get a callback or Message an agent to get a representative on the line.   

To make sure you'll get prioritize to your concern, please check the availability time of or customer support team. You can contact us every Monday to Friday from 8 AM - 6 PM. Also, phone support may be limited due to volume.  

Reach out to me if you have any questions or other concerns. I’ll jump right back in to answer them for you. Have a good one.